Frequently Asked Questions
Everything you need to know about your Jula Jewelry experience.
What materials are used in Jula Jewelry pieces?
We use high-quality materials including 18k gold vermeil, sterling silver, and ethically sourced gemstones. All our pieces are nickel-free and hypoallergenic.
How should I care for my jewelry?
To maintain shine, avoid contact with perfumes, lotions, and water. Store your pieces in the provided Jula pouch and clean gently with a soft microfiber cloth.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale.
Do you offer a warranty on your products?
Yes, every Jula Jewelry piece comes with a 12-month warranty covering any manufacturing defects. This does not cover accidental damage or natural wear and tear.
Can I track my order?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress.